Voicemail

Using Voicemail is becoming more and more useful in the way we deal with customers call. No longer do phones have to ring and ring with no answer in busty times. Using Voicemail effectively can make sure that you do not miss any calls, greetings and messages can be ‘bespoke’ as to an individual or department.

External message delivery
Extension owners can have their messages recorded into voicemail and then have the KXTVM system call their cellular telephone to have the message delivered wherever they are.

Holiday setting capability
The systems can be programmed to handle calls differently (e.g. auto attendant vs. voice mail) on official holidays, thereby providing suitable help to callers who call in during off-peak periods or holidays.

Automatic fax transfer
When you receive a fax call the system will automatically send the call to the designated fax extension – this eliminates the need to have a dedicated line for your fax. You can designate a second fax extension to handle overflow traffic from the first one.

Multilingual service
The systems can support up to 10 different languages. Callers may choose the language of their preference when they call in.

Two-way recording
This feature allows an extension user to record a conversation in his or her mailbox by simply pressing the two-way function key. A variation of this feature is ‘two way transfer’ which permits the extension user to record a conversation in another person’s mailbox.

Caller ID intelligence
The KX-TVM50 and KXTVM200 offer intelligent caller ID routing which route callers by telephone number to specified extensions or services. Caller ID call screening will announce callers by name (max 30) or number. Both require caller ID from the PBX. Calls can be routed to extensions or auto attendant prompts based on DDI dialled or callers own PIN (personal identification No.).

Remote Access
The owner of a mailbox can access the system remotely (when out of the office) to record new greetings, listen to messages and divert calls to voicemail (or elsewhere).

For more information please
call 0161 487 3332 or email chris@cheshirebusinessservices.com