Frequently Asked Questions

1. How do I change my Security PIN in the UK to access messages abroad?
• Access voicemail by dialling 121
• Key 1 for main menu
• Key 42
• Choose "Security Code" by pressing 2
• Input the new four digit security code
• confirm the new security code by re-entering it

Please Note: This must be completed before leaving the U.K.
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2. How do I access messages abroad or out of a 121 area?
Outside of the countries you will have to dial your mailbox number as follows:
• Dial mailbox number in international format (+44)
• Key 9 when service answers
• Enter four digit PIN (preset by yourself)
• Key 2,2 to replay messages
You can get this through your mobile by dialling *#104#send
Please ensure you have the pin number set up before you travel abroad
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3. How do I manually roam whilst abroad - which networks to use?
If your handset does not automatically select the nominated network you will have to manually roam. To do this go into your handset menu, select settings then:
• Select phone setting
• Select Network Selection
• Select Manual
• Select Appropriate Network
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4. How do I turn Call Divert on and off?
To turn divert to voicemail on: Dial 1211 send
To turn divert to voicemail off: Dial 1210 send
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5. How do I extend ring time before diverting to Voicemail?
To extend ring time before diverting to voicemail: Dial **61*(mailbox number in international format +447) *11*25#send
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6. Can my handset be used in the USA?
Handsets must be Tri-band to work in the USA
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7. How do I lengthen the time span of my Vodafone mailbox?
To lengthen time of mailbox *#104# obtain mailbox number **61*+44 *10*(5-20secs)#send
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